Privacy and Security

Gambling Help Queensland manages personal information in line with the Information Privacy Act 2009.

We collect and manage your personal information as described on this page, unless stated otherwise. 'Personal information' may include your name, address, phone number, email address, age, gender, your employer, and your position title.


We may ask you to provide personal information through this site. We will only do this:

  • to meet your needs (e.g. answer a question, provide a service)

  • to meet our needs (e.g. demographic analysis)

  • to meet our needs (e.g. demographic analysis)

  • if required by law.


We will not add you to a mailing list, or give your personal information to third parties without your consent, unless required by law.


Our privacy principles apply to emails as well. Our internet service provider or information technology staff may monitor email traffic for system trouble shooting and maintenance purposes only.


When you visit this site, our server logs the following information:

  • your top level domain name (for example .com, .gov, .au, .uk)

  • the address of the referring site (for example, the previous site that you visited)

  • your server's IP address (a number which is unique to the machine through which you are connected to the internet: usually one of your service provider's machines)

  • the date and time of your visit, and

  • the address of pages accessed and the documents downloaded.

This information is used only for statistical analysis and systems administration purposes. No attempt is made to identify users or their browsing activities, except in the unlikely event of an investigation by a law enforcement agency.


We use cookies to collect anonymous statistical information, including:

  • your browser, computer platform and screen resolution

  • your traffic patterns through our site, such as:

    • the date and time of your visit

    • the pages and documents accessed

    • the website you visited before ours

    • your server address.

We do not identify users or any browser activity outside this website, except in the unlikely event of an investigation, where a law enforcement agency may have a warrant to inspect activity logs.

Transactional services available from this site may use cookies to track business processes. Please read the particular service's privacy and security statement before beginning a transaction.


In addition to web server logs, this website uses Google Analytics, a web analytics service provided by Google Inc. (‘Google’). Reports obtained from Google Analytics are used to help improve the efficiency and usability of this web site.

Google Analytics uses 'cookies' to help analyse how users use this site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Please refer to Google's Privacy policy.

You can opt-out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the Opt-out service provided by Google.


Search terms you enter when using our search engine are collected, but are not associated with any other information that we collect. We use these search terms to ascertain what people are looking for on our site, and to improve the services that we provide.


This site contains links to other sites. This website also uses social sharing tools to make it easy to share information – for example, incorporating Facebook tools, so that visitors can ‘Share’ content. These other sites may use web measurement tools, customisation technologies and persistent cookies to inform the service they provide to their users.

Gambling Help Queensland is not responsible for the privacy practices or the content of these sites.

We do not use, maintain or share Personally Identifiable Information (PII) made available through social media sites including Facebook, LinkedIn and Twitter. You should consult the privacy policies of these sites for further information.


Contact us if you would like to know more about privacy and security.

Contact us

If gambling is impacting your life or a loved one's life, it's okay to reach out for help. It’s free and confidential.

Call the 24/7 Gambling Helpline on 1800 858 858

Face-to-face counselling locations