Ban yourself

A self-exclusion (or self-ban) is where you request to be banned from specific gambling providers, products or services. Self-exclusion can be an important step if you are thinking about changing your gambling.

HOW DO I GET A SELF-EXCLUSION?

Most providers of gambling in Queensland are required to offer self-exclusion from their venues or products, and gambling providers need to assist you if you request a self-exclusion.

How you arrange to self-exclude will depend on how you gamble. See below for more information.

CLUBS, HOTELS and TAB OUTLETS

Depending on the venue, you may choose to be banned from the whole venue, gaming machine area, or gambling activity (such as Keno or TAB), or a combination of these areas. Whilst excluded from the selected areas or activities, you may still enter other areas of the venue, such as the bistro or dining areas, for the duration of your exclusion.

Ask to speak to the Customer Liaison Officer or the person nominated by the venue to assist with self-exclusion. This person will provide you with the self-exclusion forms and the contact details of your local Gambling Help service.

You will be required to complete a Self-exclusion notice (Form 3A) and may be asked to provide a recent photo. The Customer Liaison Officer will record your details and provide you with a completed Self-exclusion order (Form 3B).

You can also ask a Gambling Help service to assist you to exclude remotely from one or more venues without having to physically enter a venue.

A Gambling Help service representative will help you to complete the Self-exclusion notice (Form 3A), as well as an Authority and identification form, which will allow the Gambling Help service to liaise with the venue/s on your behalf. The venue/s will send a copy of the completed Self-exclusion order (Form 3B) to you and the Gambling Help service.

A self-exclusion will take effect immediately and remain for up to five years, but you have a cooling off period of 24 hours.

CASINOS

If you choose to ban yourself from a casino, ask to speak to the person nominated by the casino to assist with self-exclusion. This person will provide you with the self-exclusion forms and the contact details of your local Gambling Help service.

You will be required to complete a Self-exclusion notice (Form 3A) which must be accompanied by a recent photo. The Customer Liaison Officer will record your details and provide you with a completed Self-exclusion order (Form 3B).

A self-exclusion will take effect immediately and remain for up to five years, but you have a cooling off period of 24 hours.

FREQUENTLY ASKED QUESTIONS

What happens if I break the terms of the exclusion?
If you enter the venue during the term of your exclusion, you will be asked to leave. The incident will be reported to the Office of Liquor and Gaming Regulation for investigation which may result in a fine.
What happens if the venue breaks the terms of the exclusion?
The venue must take reasonable steps to prevent you from entering the venue if you are excluded. If the Office of Liquor and Gaming Regulation becomes aware that an exclusion order has been breached, the incident will be investigated and a fine may be issued to the venue.
Who will know about my exclusion?
The venue is required to maintain a register of excluded persons. This will only be available to staff who are required to be informed of exclusions. The venue must otherwise keep your information confidential.
How can I cancel an exclusion?
An application to revoke your self-exclusion from a venue can be made either within the 24-hour cooling off period, or after at least 12 months from the date the exclusion was given to you.

GOLD LOTTO, POWERBALL AND OZ LOTTO

To learn about self-excluding form lotto products, contact 138 132 and ask to speak to a Responsible Play Liaision Officer, or visit their website.

ONLINE AND MOBILE GAMBLING

For online gambling, different providers have their own way to help you self-exclude.

If you are choosing to self-exclude from online gambling, you should consider doing so with all online gambling providers that you have accounts with. Find some helpful self-exclusion information and contacts for many online gambling providers below:

Sportsbet

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Sportsbet

You can choose to exclude yourself on a temporary or permanent basis. Self-exclusion will apply to all sites including web, mobile and tablet applications, and phone betting.

To self-exclude, login to your Sportsbet account and visit the Responsible Gambling section in My Account/Settings. From here you can select the appropriate option.

To learn more call 1800 990 907 or visit their website.
Ladbrokes

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Ladbrokes

Ladbrokes offer the option to self-exclude, either temporarily or permanently. To learn more contact call 1300 523 276 or visit their website.
William Hill

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William Hill

William Hill offers a self-exclusion program from which you can exclude yourself on either a temporary or permanent basis. Self-exclusion options can include prevention of access to telephone and/or internet betting services. To learn more call 1800 007 238 or visit their website.
TAB

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TAB

In order to self-exclude from TAB online products, you are required to submit a self-exclusion notice. This can be completed online in your Account area with the Self-Manage section and by following the prompts. To learn more call 1800 824 888 or visit their website.
Bet365

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Bet365

You can self-exclude from your account in the Responsible Gambling Controls section of ‘Members’ by choosing ‘Self-Exclusion’. To learn more call 1800 200 365 or visit their website.

OTHER IDEAS TO BLOCK ACCESS TO ONLINE GAMBLING AND APPLICATIONS

You may wish to consider installing software that blocks access to gambling websites.

There are a number of other ways to monitor or restrict access to the internet, take a look at:

1. Net Nanny: General blocking software that protects children from inappropriate web content. Also available on iOS and Android devices.
2. CYBERsitter: Filtering software allowing parents to choose their own sites to block.
3. GamBlock: Specific blocking software for gambling websites. Also available for Android devices.
4. Betfilter: Specific blocking software for gambling websites. Also available for Android devices.

You may also want to familiarise yourself with the built-in controls on your mobile, tablet, PC or TV.