Creating links with the Gambling Help services

Information for Gambling Providers ONLY.

GAMBLING HELP QUEENSLAND WEBSITE VIDEO

A short video raising awareness of the Gambling Help Queensland website is now available and can be shared with staff, friends, family or anyone who may be affected by a gambling problem.

The video promotes the key features of the website, which include an online quiz to check your gambling, tips to avoid risky gambling, real life stories from people who have been affected by a gambling problem, as well as information for gamblers’ families and friends.

The video can be viewed below or downloaded for offline use as part of in-venue screen displays and staff training sessions.

Practice 2.1 of the Queensland Responsible Gambling Code of Practice requires gambling providers to establish ways to link with local gambling-related support services.


WHAT ARE THE GAMBLING HELP SERVICES?

Gambling Help services are Queensland Government-funded specialist support services which provide face-to-face counselling and support to people with gambling problems, their families and friends, as well as delivering community education and training and participating in networking activities.

These services operate in conjunction with the Gambling Helpline (1800 858 858), and Gambling Help Online, which are 24 hour, 7 day a week counselling services.


HOW DOES MY VENUE BENEFIT FROM MAKING CONTACT WITH MY LOCAL GAMBLING HELP SERVICE?

Gambling Help staff can:

  • assist you in dealing with a customer whose gambling problem has been brought to your attention

  • provide assistance when a customer wants to be excluded or banned from gambling

  • provide assistance when you want to exclude a customer from gambling because that customer’s gambling problems are adversely affecting their family

  • provide assistance when a customer wants to exclude from multiple venues

  • give you tips on how to identify patrons with a gambling problem

  • provide advice on how you may assist an employee who identifies as having a gambling problem

  • assist in employee’s responsible gambling training

  • explain the counselling and support services they deliver to individuals, families and community groups

  • participate in activities and work with you to promote safe and supportive responsible gambling environments in your venue and local community.


WHAT THINGS COULD I DISCUSS WITH MY LOCAL GAMBLING HELP SERVICE?

Gambling Help staff can:

  • assist you in dealing with a customer whose gambling problem has been brought to your attention

  • provide assistance when a customer wants to be excluded or banned from gambling

  • provide assistance when you want to exclude a customer from gambling because that customer’s gambling problems are adversely affecting their family

  • provide assistance when a customer wants to exclude from multiple venues

  • give you tips on how to identify patrons with a gambling problem

  • provide advice on how you may assist an employee who identifies as having a gambling problem

  • assist in employee’s responsible gambling training

  • explain the counselling and support services they deliver to individuals, families and community groups

  • participate in activities and work with you to promote safe and supportive responsible gambling environments in your venue and local community.

HOW DO I CONTACT MY LOCAL GAMBLING HELP SERVICE?

The Gambling Help counselling and support services are located throughout Queensland and provide assistance to all gaming venues within their region. To find your local Gambling Help service visit the locations page or call 1800 858 858.

Contact us

If gambling has become a problem for you, or someone you care about, get some help. It’s free and confidential.

Call the Gambling Helpline on 1800 858 858 anytime 24 hours a day, 7 days a week

Click for face-to-face counselling locations

Click for online counselling and real time chat