Ban yourself

A self-exclusion (or self-ban) is where you request to be banned from specific gambling providers, products or services. Self-exclusion can be an important step if you are thinking about changing your gambling.

HOW DO I GET A SELF-EXCLUSION?

Most providers of gambling in Queensland are required to offer self-exclusion from their venues or products, and gambling providers need to assist you if you request a self-exclusion.

How you arrange to self-exclude will depend on how you gamble. See below for more information.

CLUBS, HOTELS and UBET OUTLETS

Depending on the venue, you may choose to be banned from the whole venue, gaming machine area, or gambling activity (such as Keno or UBET), or a combination of these areas. Whilst excluded from the selected areas or activities, you may still enter other areas of the venue, such as the bistro or dining areas, for the duration of your exclusion.

Ask to speak to the Customer Liaison Officer or the person nominated by the venue to assist with self-exclusion. This person will provide you with the self-exclusion forms and the contact details of your local Gambling Help service.

You will be required to complete a Self-exclusion notice (Form 3A) and may be asked to provide a recent photo. The Customer Liaison Officer will record your details and provide you with a completed Self-exclusion order (Form 3B).

A self-exclusion will take effect immediately and remain for up to five years, but you have a cooling off period of 24 hours.

CASINOS

If you choose to ban yourself from a casino, ask to speak to the person nominated by the casino to assist with self-exclusion. This person will provide you with the self-exclusion forms and the contact details of your local Gambling Help service.

You will be required to complete a Self-exclusion notice (Form 3A) which must be accompanied by a recent photo. The Customer Liaison Officer will record your details and provide you with a completed Self-exclusion order (Form 3B).

A self-exclusion will take effect immediately and remain for up to five years, but you have a cooling off period of 24 hours.

FREQUENTLY ASKED QUESTIONS

  • What happens if I break the terms of the exclusion?
  • What happens if the venue breaks the terms of the exclusion?
  • Who will know about my exclusion?
  • How can I cancel an exclusion?

GOLD LOTTO, POWERBALL AND OZ LOTTO

To learn about self-excluding form lotto products, contact 138 132 and ask to speak to a Responsible Play Liaision Officer, or visit their website.

ONLINE AND MOBILE GAMBLING

For online gambling, different providers have their own way to help you self-exclude.

If you are choosing to self-exclude from online gambling, you should consider doing so with all online gambling providers that you have accounts with. Find some helpful self-exclusion information and contacts for many online gambling providers below:

  • Sportsbet
  • Ladbrokes
  • William Hill
  • UBET
  • TAB
  • Bet365

OTHER IDEAS TO BLOCK ACCESS TO ONLINE GAMBLING AND APPLICATIONS

You may wish to consider installing software that blocks access to gambling websites.

There are a number of other ways to monitor or restrict access to the internet, take a look at:

  • 1. Net Nanny: General blocking software that protects children from inappropriate web content. Also available on iOS and Android devices.
  • 2. CYBERsitter: Filtering software allowing parents to choose their own sites to block.
  • 3. GamBlock: Specific blocking software for gambling websites. Also available for Android devices.
  • 4. Betfilter: Specific blocking software for gambling websites. Also available for Android devices.

You may also want to familiarise yourself with the built-in controls on your mobile, tablet, PC or TV.


Contact us

If gambling has become a problem for you, or someone you care about, get some help. It’s free and confidential.

Call the Gambling Helpline on 1800 858 858 anytime 24 hours a day, 7 days a week

Click for face-to-face counselling locations

Click for online counselling and real time chat